Terms & Conditions

These terms form the basis of the agreement between you and Horolium. By submitting the contact form, delivering a watch to the workshop, or authorising work to proceed by any means (in person, by telephone, or in writing), you confirm that you have read and accept these terms.

You confirm that you are at least 18 years of age and have the legal capacity to enter into a service agreement. If you are acting on behalf of a third party (for example, arranging service for a watch belonging to another person), you confirm that you have authority to do so.

Horolium offers three principal services: mechanical movement servicing (SVC-001), quartz module and battery care (SVC-002), and strap, bracelet, and case refinishing (SVC-003). Descriptions of each service are available on the Solutions page of this website. The scope applied to any specific watch is agreed and confirmed on the intake receipt.

All work is carried out in-house at the Jalan Tun Sambanthan workshop. We do not subcontract service work to third parties.

Services are available to clients in Malaysia. Clients based outside Kuala Lumpur may send pieces by insured courier by prior arrangement.

Horolium reserves the right to decline any watch that, on assessment, presents risks to safe handling, cannot be serviced to an acceptable standard, or requires parts that cannot be sourced. This decision will be communicated promptly and without charge.

Upon receiving a watch, Horolium issues a written intake receipt documenting the piece and its observed condition. This receipt serves as the primary record of the agreement.

Where the full scope of work cannot be determined until the watch is opened (as is common with mechanical movements), we will carry out an initial assessment and contact you with findings before proceeding. No work beyond the agreed standard scope will be undertaken without your explicit consent.

If during service an additional repair need is identified — for example, a worn component not visible at intake — we will contact you with a separate quote. Work beyond the agreed scope will only proceed on your authorisation.

You are responsible for providing accurate information about the watch at intake, including any known damage, previous repairs, or relevant history. Inaccurate information may affect the quality of the service outcome.

Service prices are as published on this website and confirmed at intake. All prices are in Malaysian Ringgit (RM) inclusive of applicable taxes unless otherwise stated.

The quoted service price covers the standard scope described in the intake receipt. Parts required beyond the standard scope (e.g., worn pivots, replacement modules, new straps) are quoted separately and require your agreement before purchase or fitting.

Payment is due in full on collection of the watch. We accept payment in cash and by bank transfer. We do not hold watches pending payment arrangements; a watch will only be returned on receipt of full payment.

Where a watch is sent by post, we will issue a payment request before return dispatch. The watch will be dispatched upon confirmation of payment.

Estimated turnaround times are stated on the Solutions page and confirmed at intake. These are working estimates, not contractual deadlines. Turnaround may extend beyond the estimate where parts require sourcing, where additional work is identified during service, or during periods of high workshop volume.

We will inform you of any delay as soon as it becomes known. We do not apply penalty charges in the event of extended turnaround caused by factors outside our control.

We will notify you when your watch is ready for collection by the contact method you provided at intake. We ask that collection be made within 30 days of notification.

Watches not collected within 90 days of notification, despite reasonable attempts to contact the client, may be subject to a storage charge. After 180 days without contact, Horolium reserves the right to treat the watch as abandoned. In such cases, we will make a final written notice attempt before taking any further step.

We will not release a watch to a third party without written authorisation from the client named on the intake receipt.

Horolium takes reasonable care of all watches entrusted to us. Pieces are stored securely when not on the bench and handled with appropriate tools and technique.

Horolium's liability in the event of loss or damage caused by our negligence is limited to the reasonable market value of the watch at the time of intake, as documented on the intake receipt. We do not accept liability for sentimental value or consequential loss.

Horolium does not accept liability for pre-existing conditions or faults not identified at intake, or for outcomes resulting from inaccurate information provided by the client.

We recommend that clients retain their own insurance for high-value pieces. We do not hold general insurance covering client property beyond our duty of care.

The content on this website is provided for information purposes. Prices and service descriptions are kept current, but we reserve the right to amend them without notice. Confirmed arrangements are governed by the terms agreed at intake, not by website content at the time of browsing.

You may not reproduce, republish, or distribute content from this website without prior written permission.

Links to third-party websites are provided for convenience only. Horolium is not responsible for the content or privacy practices of linked sites.

These terms are governed by the laws of Malaysia. Any dispute arising from or in connection with these terms or any service provided by Horolium shall be subject to the exclusive jurisdiction of the courts of Malaysia.

We encourage clients to contact us directly in the first instance if a concern arises. Most matters can be resolved promptly through direct communication.